반품 & 환불 정책

1. Order Cancellations

Most of our orders are processed the same day the order is received so it is difficult to cancel most orders unless we receive timely notice. Please email us at contact@buyneoballs.com, we will do our best to cancel an order if it has not shipped.

2. Return Policy

All Returns must be made within 30 days of purchase date. If you encounter a problem with your order, or have questions, please contact our sales staff at contact@buyneoballs.com to acquire a Return Material Authorization (RMA) number.

3. Return of Goods. Return of goods will only be accepted under the following conditions:

i. If your order arrives damaged or incorrect, BUYNEOBALLS will make sure you get the correct product, and bear the cost of shipping to return the incorrect or damaged product. For details on returning wrong or damaged parts, contact sales at Phone: 1-347-470-5165 or email at contact@buyneoballs.com for instructions.
ii. For an exchange. If you have purchased an item and wish to exchange it for another item of equal or higher value you may do so, providing the goods are returned unused in the original packaging and you include your original receipt. When returning goods always return them to the address which is printed on the top of your invoice. You are responsible for the cost of returning the goods and if you are returning the goods for an exchange for a different item you must pay return postage for the exchanged goods to be returned back to you.

4. Delivery of Goods. Delivery of your goods will be as following:

i. In stock items will be delivered within 1-3 working days. (in exceptional circumstances stock items will be delivered within 15 일)
ii. Non stock items will be delivered within 15 일. (in exceptional circumstances your order may take longer than 15 일, if this occurs you will be notified and you maybe offered a substitute, if your goods will take longer than 15 days you have the option of cancelling your order.).

5. Refunds Policy. Refunds will only be issued in the following circumstances:

i. When you are exercising your right to cancel your order under the 7 day cancellation period. If you request a refund after the 7 day cooling off period , and the goods are not faulty you will not be entitled to a refund. You may however request an exchange or a credit note.
ii. When the goods are faulty. If your goods are faulty you may request a refund, If the goods are damaged or subject to normal wear and tear you will not be entitled to a refund. iii. Under the 90 day money back guarantee. See section 5 for full details of this guarantee. Refunds will not be issued against goods where you have simply changed your mind about wanting the goods. 환불은 당신이 회사의 대표 또는 우리의 카탈로그 나 웹 사이트에서 제공하는 제품 적합성 정보에 의해 권고 된 제품에 대해 실행되지 않습니다, 이 제품의 크기를 포함, 당신은 적합 할 회사 담당자 또는 회사가 제공하는 정보로 간주 된 제품을 선택했습니다 (또는 잘못된 크기) 목적으로하는 당신이 그것을 구입 한. 환불을 주장 할 때 우리에게 물품을 반환 비용에 대한 책임이 있습니다. The goods must be returned in their original packaging, with the original receipt.

6. 180 day money back guarantee. If you do not gain any benefit from the goods after 170 days of continued use, you may claim a full refund of the purchase price of your goods within 180 days providing your claim meets the following criteria:

i. The goods must have been used, as per the instructions for use, daily for a minimum of 170 days from the date of receipt of goods.
ii. All goods must show signs of at least 170 days wear and tear. All goods which are returned under this policy will be examined by 2 members of staff to ascertain the amount of wear and tear of the goods, if it is deemed by 2 members of staff that the goods do not show evidence of at least 170 days wear and tear you will not be entitled to a refund.
iii. You must demonstrate that you have not received any significant benefit from the goods within 180 days of purchase of the goods. If your symptoms have not been resolved by even a small amount within 180 days you will be issued with a refund. However if your symptoms have been reduced at all within 180 days you will not be entitled to a refund. You may be asked to provide proof of failure to gain benefit and this may include evidence of any prescription medication that you are taking or a supporting letter from your country, or evidence of pre and post use pain scores.
iv. You must return the goods in the original packaging and with the original invoice. The goods must be received by us within 180 days of purchase. Any goods returned after 180 days of the purchase date will not be liable for refund under this policy. You are responsible for the cost of returning the goods back to us for inspection.

If you have any question, you can contact us use the form below: